Patient Access Specialist - Connect Call Center Community Services - 156479

Description

At St. Luke’s, our Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.

Requirements

• Available shifts: 32 hours per week - Wednesday-Friday 12pm-9pm and Saturday, 10am-5:15pm
• Extra pay for night shift from the hours of 6pm-9pm
• Extra pay for weekend shifts

What You Can Expect

• Provide extensive support via phone and online channels to patients and healthcare providers
• Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
• Foster community engagement to bolster patients' healthcare journey
• Use a variety of technologies, tools and resources to support departmental workflows
• Potential to work remotely after 1 year

Qualifications

• Education: High School Diploma or equivalent
• Experience: 1 year of relevant experience

Benefits

• Competitive salary
• Retail plans
• On-site massages
• Employee Assistance Program
• Access to the Personify Health Wellness tool
• Formal training and career development offerings

Pay

Competitive salary

Schedule

32 hours per week - Wednesday-Friday 12pm-9pm and Saturday, 10am-5:15pm

• Extra pay for night shift from the hours of 6pm-9pm
• Extra pay for weekend shifts

Benefits

• Retirement plans
• On-site counseling
• Personify Health Wellness tool
• Formal training and career development offerings

St. Luke’s is an Equal Opportunity Employer

We do not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.