Contact Center Patient Access Specialist

What To Expect (Job Responsibilities)

• Maintain excellent quality and productivity standards for all client projects, adhering to project scripts and guidelines
• Manage day-to-day activities of patient and healthcare provider support requests across multiple communication channels
• Ensure all support requests are captured within the Case Management system
• Serve as a subject matter expert for the program team, responding to questions in a timely manner
• Cook up all aspects of patient case management through to completion, utilizing effective interpersonal skills

What Is Required (Qualifications)

• A High School Diploma required; Associates or Bachelor's Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience
• Working knowledge and experience with health insurance and Rx reimbursement
• Understanding of HIPAA and privacy laws, maintaining patient confidentiality
• Outstanding case management and customer service skills
• Excellent written and oral communication skills

How To Stand Out (Preferred Qualifications)

• Experience with Adverse Event and Product Quality Complaint reporting
• Passion for learning and ability to share that passion with others
• Strong planning and organizational skills
• Ability to adapt quickly to a changing environment
• Experience working cross-functionally and exhibiting teamwork and collaboration