Patient Access Specialist - Integrated Call Center

About the role

The Patient Access Specialist position will perform work within the Integrated Call Center, part of the UI Patient Access Center. Additional compensation is added to base salary for applicable evening and/or weekend differential while in this role.

Hours

Hours: Noon to 10:30 PM (4--10 hour shifts), with weekend and holiday rotations.

Percent of time

100%

Work Arrangement

This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

Responsibilities

- Responds efficiently and effectively to patients, healthcare professionals, university staff members, insurance companies, and the general public via multi-line phones and various electronic means in a busy call center. - Provides a positive first impression to customers, offering one call resolution when within scope. - Provides scheduling support for multiple outpatient clinics. - Assists both the UI Patient Access Center and Integrated Call Center as needed, and problem solves scheduling issues that arise. - Uses independent judgement to determine how to assist callers, using Departmental practices as guidelines. - Develops and maintains knowledge of the full range of UI faculty, staff, and services offered by University of Iowa Health Care. - Ensures all events are documented in the patient’s electronic medical record, as required by departmental policy. - Assists in the gathering of information, updating and maintaining the departments’ database for the Integrated Call Center.

Qualifications

- Education Required: A Bachelor’s degree or an equivalent combination of education and experience. - Experience Requirements: Typically (6 months – 1 year) administrative experience, excellent written and verbal communication skills, and proficiency in computer spreadsheet and database applications. - Desirable Qualifications: Experience with hospital operations and/or Ambulatory Clinic operations, experience with medical terminology, experience with the Epic system, and experience scheduling in an outpatient clinic setting.

Application Details

In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission: - Resume - Cover Letter

Equal Opportunity Employer

The University of Iowa is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, religion, national origin, age, sex, pregnancy (including childbirth and related conditions), disability, genetic information, status as a U.S. veteran, service in the U.S. military, sexual orientation, or associational preferences. Persons with disabilities who need assistance or accommodations with the application or interview process may contact University Human Resources/Faculty and Staff Disability Services, (319) 335-2660 or fsds@uiowa.edu. For jobs in UI Health care, please contact UI Health care Leave & Disability Administration at 319-356-7543.