Patient Access Specialist - Connect Call Center - 156668

Description

At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.

Requirements

• Available Shifts: Shifts may vary from 8am-4:30pm, 8:30am-5pm, or 9:30am-6pm depending on department needs.
• Training for the first several weeks: 8:30am-5pm
• Once training is completed, the possibility of remote work is based on employee's proficiency

What You Can Expect

• Provide extensive support via phone and online channels to patients and healthcare providers
• Manage scheduling logistics, referral coordination, and registration, collaborating with providers and facilities to optimize workflow and minimize delays
• Foster community engagement to bolster patients' healthcare journey
• Use a variety of technologies, tools and resources to support departmental workflows

Qualifications

• Education: High School Diploma or equivalent
• Experience: 1 year of relevant experience

Benefits

• A robust benefits package including a competitive salary and retirement plans
• Financial and physical wellness options such as on-site massages, counseling, and wellness tools
• Formal training and career development offerings to support professional growth

Pay

Competitive salary and retirement plans

Schedule

Shifts may vary from 8am-4:30pm, 8:30am-5pm, or 9:30am-6pm depending on department needs.