Patient Access Specialist

About the role

The Patient Access Technician (PAT) at MultiCare is responsible for ensuring accurate patient admissions and registrations according to organization policy and procedures and regulatory requirements.

Responsibilities

• Assure complete and accurate patient admissions/registrations
• Obtain inpatient bed assignments and processes inpatient admission, including arm banding, addressograph plate, and completion of necessary forms
• Pre-admit all scheduled inpatient, outpatients and ambulatory patients to facilitate a smooth and speedy admission/registration process
• Obtain direct admit information and enter a reservation in the computer system in order to notify other areas
• Complete comprehensive bedside or telephone interviews with the patient, relative, or their representative to obtain pertinent demographic, insurance and/or third-party liability information
• Perform eligibility verification and resolves any discrepancies, determine the need for financial assistance recommendation and application, referring to the Financial Counselor where necessary

About Tacoma General Hospital

Tacoma General Hospital, located in the heart of Tacoma, WA, is a 367-bed regional medical center offering cutting-edge care. It includes a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic and robotic surgery, and the MultiCare Regional Cancer Center. The hospital also features a Family Birth Center and specialized neonatal care in partnership with Mary Bridge Children’s. Our collaborative, mission-driven teams provide a rewarding environment for career growth and professional excellence.

About the Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining, and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families, and young professionals alike. With strong schools and universities, it's a city where you can live, work, and play.

Why MultiCare?

• Rooted in the local community
• Partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years
• Growth and education
• Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you
• Well-being and support
• Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life
• Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other
• Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued
• Pacific Northwest lifestyle
• Natural beauty, adventure, and strong community connections are part of everyday life

Pay and Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. The pay scale is $24.88 - $37.85 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align. Associated benefit information can be viewed here.