Patient Access Services Representative-Clinic

About the role

Grand Itasca Clinic & Hospital is seeking a full-time (1.0 FTE, 80 hours per pay period) Patient Access Services Representative to work on-site at our Grand Rapids location. This role is essential to the registration process, ensuring accurate patient information, insurance verification, and financial account security.

Responsibilities

• Greet and register patients for scheduled appointments, obtaining necessary consents, signatures, documents, and insurance verification.
• Schedule patient appointments and collect co-pays at the time of service.
• Identify coverage or self-pay issues and engage Financial Advocates as needed.
• Enter patient information and scan required documents in the scheduling system.
• Collaborate with the Business Department to support the revenue cycle.
• Utilize strong customer service skills with both patients and coworkers.
• Adhere to all Grand Itasca Clinic & Hospital policies and maintain consistent, reliable attendance.
• Cover all Patient Access areas as needed and perform other duties as required.

Requirements

• Must be 18 years of age or older.
• One year of customer service experience.
• Associate degree in a business-related field is preferred.
• Ability to collect co-payments and present fiscal information.
• Strong computer skills and excellent customer service abilities.
• One year of admitting experience and/or health insurance experience is preferred.

Benefits

• Competitive pay with shift differential and experience pay.
• Tuition reimbursement and scholarship/grant opportunities.
• Health, dental, vision, and life insurance effective on the first of the month after 30 days of employment.
• Generous paid time off (PTO) package to maintain work-life balance.
• Short-term disability bank (STDB) and 401K with employer contributions.
• Employee Referral Program and on-the-job training.
• Access to voluntary insurance options and resources for financial and personal well-being.
• Early access to earned wages.

About Grand Itasca

Grand Itasca is a non-profit, state-of-the-art integrated clinic and hospital offering a range of high-quality providers, specialties, and services. We are committed to transforming rural health care by achieving the highest levels of quality, access, and value. Our strength comes from teamwork and collaboration among a talented and diverse group of over 700 employees. Located in the beauty of northern Minnesota, we provide a patient-centered, comprehensive approach close to home.