Patient Access Scheduler I (REMOTE)

About the role

Are you an effective communicator and someone who stays calm in critical situations? Come join our Patient Access Scheduler team and make a difference utilizing your communication skills effectively to positively impact patient’s lives. We hire Patient Access Schedulers in a class format tied to training schedules. Training is the first 4 weeks of employment so we start a group of individuals to go thru training all together. We will be looking to start our next class on October 12.

Responsibilities

• Pre-register and schedule patient appointments for assigned services to the appropriate location with appropriate providers in an attentive and courteous manner.
• Direct calls to appropriate area for services not provided in Patient Access Scheduling.
• Receive requests for information and ensure that material is distributed in a timely manner.
• Schedule, admit, and pre-authorize insurance for all patients in assigned area.
• Act as the first point of contact for the system, partnering with the caller/patient to facilitate an empathetic and compassionate solution, assisting the patient in navigating our complex system.
• Ability to work in a remote environment, maintaining quality and performance expectations in a self-directed manner.

Requirements

Required Qualifications: 2 years in a direct customer facing sales or service setting.

Preferred Qualifications: Associate of Arts or Associates Degree or completion of a medical terminology program; 2 years experience in a medical setting.

Benefits

• Medical, dental, vision plans
• Life insurance
• Short-term and long-term disability insurance
• PTO and Sick and Safe Time
• Tuition reimbursement
• Retirement
• Early access to earned wages
• More details: Fairview Benefits

Schedule

Position Schedule: Monday, Wednesday, Saturday 3:00pm to 11:30pm (part‑time / .6‑48 hours every two weeks / benefits eligible).

Training Schedule: First 4 weeks of employment, Monday through Friday, generally 8:00 am to 4:30 pm. The first week is onsite at the Midway location in St. Paul; there may be a couple of onsite days the next week, then training typically goes remote for the remainder of the 4‑week period.