Patient Scheduler I (Remote)

About the role

Founded in 1992, the organization operates in healthcare revenue cycle management, supporting healthcare providers with financial and administrative services. With offices across the U.S. and India and over 1,800 employees, the organization focuses on improving financial outcomes for healthcare organizations while maintaining compassionate care.

The PATIENT SCHEDULER I role is responsible for managing patient appointment scheduling and insurance verification to ensure timely and accurate care coordination. This position serves as a key contact for patients and medical staff, facilitating communication and preparation for visits. The role impacts patient experience by helping streamline scheduling and financial clarity prior to care.

Responsibilities

• Schedule patient appointments via phone and electronic communication
• Verify and communicate patient insurance benefits
• Educate patients on insurance verification and financial responsibilities
• Confirm appointments and provide visit details
• Maintain accurate patient records and documentation
• Obtain necessary records from referring providers
• Coordinate scheduling with healthcare providers and staff
• Respond promptly to patient inquiries
• Collaborate with internal teams and third-party systems
• Assist insurance verification associates as needed
• Ensure compliance with HIPAA regulations
• Perform other assigned tasks

Requirements

• High school diploma or GED required; bachelor’s degree preferred
• 6 months to 1 year of experience in customer service, appointment scheduling, or healthcare
• Experience with electronic health record systems, EPIC preferred
• Remote work experience in high-volume call environments preferred
• Strong verbal and written communication skills
• Proficient with Google Suite and Microsoft Office
• Ability to maintain confidentiality and comply with HIPAA
• Strong problem-solving and customer service skills

Benefits

• Medical, dental, and vision insurance options
• Basic Life and AD&D insurance plus short-term and long-term disability coverage
• 401(k) retirement plan with company match

Pay

Compensation: $17 per hour