Patient Scheduler II (Remote)

Job Description Job Description Patient Scheduler II - Be the Go-To Support for Patient Care! Are you passionate about helping patients and thrive in a fast-paced healthcare environment? Do you love staying organized, solving problems, and making a real impact on the patient experience? Join GetixHealth as a Patient Scheduler and become a key part of our Patient Support Center team! This is your opportunity to make a difference every day by helping patients get scheduled, verified, and prepared for care. From appointment coordination to insurance verification, your work helps ensure patients receive timely, accurate, and compassionate service. If you have strong customer service skills, healthcare scheduling experience, and enjoy helping patients navigate the healthcare process, we’d love to hear from you. Position: Full- Time Potential Start Date: 10/12/2026 Location: Remote (Must pass an internet speed test/ we provide the equipment) Reports to: Patient Support Center Supervisor Compensation: $18- $20 per hour Operational Hours: The operating hours for this position are 9:00 AM to 9:00 PM CST. Employees will be scheduled to work 40 hours per week within these hours, including rotating weekends. (Schedules are subject to change and based on the business need) Position Summary Provide day-to-day support for patient scheduling operations, ensuring timely appointment scheduling, insurance verification, and excellent communication between patients, providers, and medical staff. You’ll serve as the first point of contact for patients by scheduling appointments, confirming visits, collecting insurance details, and helping patients understand their financial responsibility prior to care. Strong communication skills, multitasking ability, and attention to detail are essential. Key Responsibilities Serve as the primary point of contact for patients and external facilities to schedule appointments by phone and electronic correspondenceCollect, verify, and communicate benefit details of patient insurance policies during schedulingEducate patients on the insurance verification process and estimated patient responsibility prior to their visitConfirm patient appointments and provide appointment details, location information, and special instructionsCreate and maintain patient records including demographic information and required paperworkContact referring provider offices to obtain necessary records and visit preparation detailsCoordinate with healthcare providers and medical staff to ensure appointments are scheduled efficiently and effectivelyRespond to patient inquiries professionally and in a timely manner via phone and written communicationCollaborate with internal teams and third-party systems to support coordinated patient careAssist insurance verification associates when neededMaintain HIPAA compliance and confidentiality at all timesOther duties as assigned Education And Experience High school diploma or GED requiredBachelor’s degree preferred2+ years of customer service, appointment scheduling, or healthcare experience required1+ years of EHR system experience (athenaOne preferred)1+ years of remote work experience preferred, especially in high-volume inbound and outbound call environmentsStrong verbal and written communication skillsExcellent problem-solving and conflict resolution skillsProficiency in Google Suite, Microsoft Office, and other computer systemsStrong customer service mindset with compassion and professionalismAbility to maintain confidentiality and comply with HIPAA regulations Skills & Competencies Strong attention to detail and ability to maintain accurate recordsAbility to multitask and work in a fast-paced environmentAbility to work independently and as part of a teamDependable, punctual, and able to manage time effectivelyAdaptable and open to change in a dynamic healthcare environmentStrong problem-solving skills and ability to think criticallyTeam-oriented mindset with strong collaboration skillsEmpathetic and patient-focused approach to serviceProfessional communication and customer service skills Work Environment & Physical Requirements Remote position requiring high-speed internet and a secure HIPAA-compliant workspaceProlonged sitting and regular computer use requiredExposure to sensitive and confidential patient informationOccasional overtime may be required based on workload and business demands WHY JOIN GETIXHEALTH?: Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We’re more than revenue cycle experts—we’re a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and—above all—people. Benefits & Incentives Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs. GetixHealth is an Equal Opportunity and E-Verify Employer. Note: This job description is not intended to be an exhaustive list of responsibilities or qualifications and may be subject to change based on business needs.