Patient Access Surgical Scheduler I - Remote

Overview

Job Description
At Forefront Dermatology, we strive to be the dermatology practice of choice, serving all communities and ensuring that everyone receives the care they need. As a Patient Access Surgical Scheduler, you'll play a crucial role in managing schedules to maximize productivity and accuracy, while also providing exceptional customer service.

About

Forefront Dermatology offers a comprehensive benefits package including health, dental, and vision insurance, a Health Savings Account (HSA), competitive PTO and holiday pay, company-paid life insurance and long-term disability (for full-time employees), and additional insurance options. We also provide employee discounts and a 401(k) plan with employer matching.

Responsibilities

• Schedule and coordinate patient appointments following company protocols and provider schedule templates.
• Follow quality procedures including schedule accuracy, documentation, and quality assurance program guides.
• Meet department Key Performance Indicators (KPIs) including quality, average handle time, unavailable time, abandonment percentages, scheduled appointments, and turnaround times.
• Collaborate with Patient Access Leadership for professional development and skill enhancement.
• Ensure high levels of customer service are provided by patient access staff to patients and colleagues.
• Work on special projects and perform other related duties as needed.
• Maintain accurate and professional documentation with patient medical records.
• Become knowledgeable about dermatology and cosmetic procedures, and accurately schedule according to clinician preferences.

Qualifications

• High school diploma, GED/HSED, or equivalent.
• Successful completion and ongoing professional development annually.
• Minimum post-high school education in medical support fields: Certified Medical Assistant, Licensed Practical Nurse, or Registered Nurse.
• Experience with dermatology and cosmetic procedures preferred.
• Derm tech completion required within 30 days of employment.
• 2+ years of recent medical office experience in a similar capacity is preferred.
• Previous customer service experience required.
• Proficient in basic computer functions and able to learn new software effectively.
• Ability to act with sense of urgency.
• Previous electronic medical record (EMR) experience preferred.
• Excellent customer service, communication, and organizational skills.
• Problem-solving skills.
• Ability to operate standard office equipment.
• Ability to type a minimum of 40 words per minute (wpm).
• Attention to detail.
• Ability to multi-task, prioritize appropriately, and work well individually and as part of a team.
• Positive response to constructive criticism and direction from supervisors.
• Professional appearance and demeanor.
• Compassionate and caring attitude.
• Confidentiality of information maintained.

Physical Demands

• Communicate in an active multi-office environment.
• Operate all job-related office programs.
• Communicate via telephone, email, and other electronic solutions.
• Efficiently operate all job-related office programs.
• Communicate in an active multi-office environment.
• Communicate via telephone, email, and other electronic solutions.
• Efficiently operate all job-related office programs.
• Communicate via telephone, email, and other electronic solutions.
• Communicate in an active multi-office environment.
• Communicate via telephone, email, and other electronic solutions.
• Communicate in an active multi-office environment.
• Communicate via telephone, email, and other electronic solutions.

Pay

The base pay range for this position is $19.75 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education, certification, or training.