Patient Access Representative | Urgent Care | 40hrs/week

Job Summary

Join the Sanford Patient Access Family as a Patient Access Representative. You will be the first point of contact, providing extraordinary customer service to patients both on the phone and in the clinic, creating a welcoming and safe environment.

Responsibilities

• Registration
  • Greet patients and verify demographics.
  • Create, scan, and route documents or electronic forms.
  • Inform patients about documents and capture required signatures.
  • Establish and assign financial responsibility, assisting with arrangements per policy.
  • Collect co‑payments, pre‑payments, and payments on account balances.
  • Work through the registration queue to resolve errors or denied insurance claims.
• Scheduling
  • Coordinate and schedule appointments with nursing teams and providers.
  • Obtain and coordinate referrals and conduct pre‑authorizations.
  • Arrange interpreter services.
  • Check patients in/out and operate a multi‑line phone system.
  • Resolve work‑queue issues, manage recall and waitlists, and serve as switchboard operator.
• Additional Duties
  • Prepare and coordinate charts and supporting provider documents.
  • Initiate and collaborate on patient financial assistance.
  • Track patient visits and manage health information on patient accounts.
  • Compile, distribute, administer, and score assessments.
  • Coordinate tele‑medicine appointments and make reminder calls.
  • Assist with hospital admissions and perform office duties such as copying and faxing.

Qualifications

• High school diploma or equivalent preferred; post‑secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology knowledge and strong customer service skills.
• Six months of customer service experience desired.
• May require BLS certification for certain locations/settings.

Benefits

• Health, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Work/life balance benefits.
• Generous time‑off package.

Pay

Salary Range: $16.25 – $23.00 per hour.

Schedule

• Shift: 10‑hour rotating shifts.
• Job Schedule: Full time.
• Weekly Hours: 40.00.