Patient Access Representative | Call Center | 40hrs/week

Facility: Bis Warehouse, Bismarck, ND

About the role

Join our fast-paced Bismarck Call Center working alongside a team of six Patient Access Representatives! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Responsibilities

Registration

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims

Scheduling

• Work with nursing team and providers to coordinate and schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers

Additional Duties

• Preparation and coordination of charts
• Organize supporting provider documents
• Initiation and collaboration of patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as making copies or sending faxes

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings

Schedule

• Full time, 40 hours per week
• Monday through Friday from 8:00am to 5:00pm (no weekends or holidays)

Pay

Salary range: $16.25 - $23.00 per hour

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit https://sanfordcareers.com/benefits.