Patient Access Representative | Medical Clinic Call Center | 40hrs/week
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
Responsibilities
- Greet patients & verifies demographics
- Create, scan & route documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collections co-payments, pre-payments, and payments on account balances
- Work through the registration work queue to address and resolve registration errors or denied insurance claims
Qualifications
- High school diploma or equivalent preferred
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
- Six months' customer service experience desired
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
About the Role
Position will begin in-person in Rapid City, SD for training. After training is complete (approx. 6 months), will transition to remote position.
Department Details
Facility: Sanford Health Jordan Clin
Location: Rapid City, SD
Address: 7236 Jordan Dr, Rapid City, SD 57701, USA
Pay
Salary Range: $16.25 - $23.00
Schedule
Job Schedule: Full time
Weekly Hours: 40.00
Additional Duties
- Preparation & coordination of charts
- Initiation & collaboration of patient financial assistance
- Tracking patient visits & health information management on patient accounts
- Compilation, distribution, administration, and scoring assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
EEO/AA Employer
M/F/Disability/Vet
Contact Information
If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org.
Drug Free Workplace Policy
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.
Req Number
R-0263399
Job Function
Revenue Cycle
Featured
No