Patient Access Representative | 40hrs/week

Facility: Black Hills Surg Hosp, Rapid City, SD

About the role

Join our Sanford Patient Access team and help create a positive patient experience by providing a welcoming and safe environment for anyone who walks into our facility. This is a fast-paced role focused on delivering high-quality patient care in surgical admissions, with additional duties supporting other departments, patients, and their families.

Schedule

• Full time, 40 hours per week
• Shift: 4:30 AM – 12:00 PM (start time may vary due to surgery schedules)
• Monday – Friday with occasional Saturday shifts

Pay

Salary range: $16.25 – $23.00 per hour

Responsibilities

Registration

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients about documents and capture necessary signatures
• Establish and assign financial responsibility while adhering to policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to resolve errors or denied insurance claims

Scheduling

• Coordinate and schedule appointments with nursing team and providers
• Obtain and coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate multi-line phone system
• Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator
• Call codes and page providers

Additional Duties

• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate Telemed appointments
• Make reminder calls for appointments
• Handle hospital admissions
• Perform office duties such as making copies or sending faxes

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology knowledge helpful
• Essential customer service skills
• Six months of customer service experience desired
• BLS certification may be required for certain locations/settings
• Outgoing, able to multitask, detail-oriented, with exceptional customer service skills

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees, including:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) retirement plan
• Work/life balance benefits
• Generous time off package to maintain a healthy home-work balance

For more information about Total Rewards, visit sanfordcareers.com/benefits.