Patient Access Representative | Emergency Department | 40hrs/week
About the role
As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. Being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.
This position is based at the Bismarck Clinic, 222 N 7th St, Bismarck, ND 58501. The department offers a fun and exciting place to work with opportunities to advance your career.
Responsibilities
Registration
- Greet patients and verify demographics
- Create, scan, and route documents or electronic forms
- Inform patients what the document is and capture signatures on necessary paperwork
- Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
- Collect co-payments, pre-payments, and payments on account balances
- Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
- Work with nursing team and providers to coordinate and schedule appointments to meet patient needs, coordinate provider schedule
- Obtain and coordinate referrals and conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional duties may include
- Preparation and coordination of charts
- Organize supporting provider documents
- Initiation and collaboration of patient financial assistance
- Track patient visits and health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Qualifications
- High school diploma or equivalent preferred
- Post-secondary education helpful
- One year of work experience, preferably in a medical office setting
- Medical terminology helpful; customer service skills essential
- Six months' customer service experience desired
- May require BLS for certain locations and/or settings
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Pay
Salary range: $16.25 – $23.00 per hour. Overnight differential and holiday pay offered. Any hours worked over 40 hours each week are eligible for overtime.
Schedule
Full-time, 40 hours per week. Shift: 10-hour night shifts, 7:30 pm – 6:00 am, four days each week, including every other weekend and a couple of holidays each year.
Location
Bismarck Clinic, 222 N 7th St, Bismarck, ND 58501, USA