Patient Access Representative - Resident Clinic

Position Purpose

As a valued member of our team, you will be responsible for providing essential clerical support and ensuring a seamless patient registration process. This entails verifying benefits, facilitating patient discharges, collecting copays or payments, maintaining accurate account balances, and performing general data entry tasks.

Hours/Shift

Full-time/Days 8:00a - 5:00p Monday-Friday

Benefits

• Competitive salary
• Comprehensive benefits including medical, dental, vision, employer-paid HSA for HDHP participants, robust wellness and employee assistance program, employer-paid group life, short and long-term disability
• Growth opportunities including tuition reimbursement/scholarships for full-time employees
• Generous paid leave accruals and PTO cash out opportunities
• 403(b) retirement plan with employer contributions
• Employee recognition programs, employee discounts, and employee referral bonus program
• Employee identity theft protection
• On-site daycare exclusive to our employees’ children of all ages
• On-site wellness center with fitness classes, personal training, indoor pool, racquetball, and basketball courts
• Career growth and development including tuition reimbursement/scholarships for full-time employees

Key Responsibilities

• Provides excellent customer service completing the registration process for patients
• Confirms patient demographic information, verification of benefits, scheduling and coordinating post discharge care for patients, collection of copays or payments, balancing of accounts, and general data entry
• Pregpreregister, register, schedule, reschedule, and discharge patients according to the defined guidelines

Qualifications

• Education: High school diploma or equivalent
• Certification: BLS from American Heart Association or American Red Cross
• Fingerprint Clearance: AZ DPS Level 1 Fingerprint Clearance Card

Experience

Minimum of one (1) year experience working in a customer service position and/or office setting

Work Requirements

• Able to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift
• Able to use business office equipment/computer
• Expected duties have, but not routine, exposure to bloodborne pathogens

About Us

Kingman Regional Medical Center (KRMC) is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,900 employees, 270 physicians/allied health professionals, and 150 volunteers. KRMC is recognized as an innovator in rural healthcare and teaching hospital. We provide a full continuum of highly technical and specialized medical services to meet the healthcare needs of our community. Year after year the Leapfrog Group has awarded KRMC an "A" Grade for Patient Safety. KRMC has been recognized by Becker's 2025 list as one of the "Top 100 Greatest Community Hospitals" for our dedication to clinical excellence. We strive to provide a culture of safety, integrity, teamwork, accountability, respect and appreciation through recognition, career growth, and employee celebrations throughout the year for all of our staff. Kingman Regional Medical Center is a great place to work. Come join our team!