Patient Access Representative | Radiology Scheduling | 40 hrs/wk

About the role

Facility: Amber Valley, Fargo, ND. Address: 4840 23rd Ave S #201, Fargo, ND 58104, USA. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. The role is on a fast‑paced team responsible for scheduling Radiology Exams for multiple departments including MRI, CT, Nuclear Medicine, Ultrasound, Mammography, and General Radiology. Medical terminology is preferred.

Responsibilities

• Greet patients & verify demographics
• Create, scan & route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Prepare & coordinate charts
• Organize supporting provider documents
• Initiate & collaborate on patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate Telemed appointments
• Make reminder calls for appointments
• Handle hospital admission tasks
• Perform office duties such as making copies or sending faxes

Qualifications

• High school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful; customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings

Skills

• Medical terminology
• Customer service

Benefits

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.

Pay

Salary Range: $16.25 - $23.00 per hour.

Schedule

Job Schedule: Full time, 40.00 weekly hours. Scheduling hours are from 8:00 a.m. to 5:00 p.m., no weekends or holidays. Remote eligible after in‑person training.