Patient Access Representative | Radiology | 40hrs/week

About the role

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland. The Patient Access Representative works at the Bismarck Clinic (222 N 7th St, Bismarck, ND 58501) and serves as the first point of contact for patients, providing exceptional customer service while coordinating access to imaging services.

Responsibilities

• Schedule diagnostic imaging appointments based on provider orders and department protocols
• Verify patient demographics and insurance information
• Obtain required authorizations and referrals
• Communicate preparation instructions for procedures
• During patient check‑in: confirm registration information, collect applicable copayments, obtain required consent forms, ensure all documentation is complete and accurate
• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co‑payments, pre‑payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team and providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedules
• Obtain and coordinate referrals and conduct pre‑authorization
• Arrange interpreter services
• Check patients in and out
• Operate multi‑line phone
• Resolve work‑queue issues, manage recall and waitlists, serve as switchboard operator calling codes and paging providers
• Additional duties may include: preparation and coordination of charts, organizing supporting provider documents, initiating and collaborating on patient financial assistance, tracking patient visits and health information management on patient accounts, compiling, distributing, administering, and scoring assessments, coordinating Telemed appointments, making reminder calls for appointments, handling hospital admissions, and performing office duties such as making copies or sending faxes

Qualifications

• High school diploma or equivalent preferred
• Post‑secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• Customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings

Skills

• Medical terminology
• Customer service skills
• Ability to work in a medical office setting
• BLS certification (if required)

Benefits

Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit