Patient Access Representative | Imaging | 40hrs/week
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We must not include Job ID etc. Remove boilerplate: EEO, accommodation, drug free workplace, etc. Also remove navigation/legal etc. Keep substantive info: facility, location, address, shift, schedule, weekly hours, salary range, department details, job summary, registration duties, scheduling duties, additional duties, qualifications, benefits. Also maybe "About the role" could be job summary? We'll decide sections: About the role (job summary), Responsibilities (registration, scheduling, additional duties), Requirements/Qualifications (qualifications), Benefits (benefits), Pay (salary range), Schedule (shift, job schedule, weekly hours). Also maybe Skills? Not explicit. We'll include only sections with content.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive info, not invent or summarize away detail. So we need to include each bullet point as list items.
Let's extract details:
Facility: Bismarck Clinic
Location: Bismarck, ND
Address: 222 N 7th St, Bismarck, ND 58501, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $16.25 - $23.00
Department Details: Join our fast paced clinic where you will serve as the point of contact for patients checking in for their Imaging appointments. You will be scheduling patients daily for their Imaging exams and giving patients prep instructions for their exams.
Job Summary: Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
REGISTRATION list:
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
SCHEDULING list:
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
Additional Duties May Include list:
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Qualifications:
- High school diploma or equivalent preferred.
- Post-secondary education helpful.
- One year of work experience, preferably in a medical office setting.
- Medical terminology helpful; customer service skills essential.
- Six months' customer service experience desired.
- May require BLS for certain locations and/or settings.
Benefits:
- Sanford offers an attractive benefits package for qualifying full-time and part-time employees.
- Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
- For more information about Total Rewards, visit https://sanfordcareers.com/benefits .
We should not include the URL? It's substantive info; we can keep as part of benefits paragraph or list. Probably include as a link? But we only output HTML fragment; we can include maybe. The instruction didn't forbid links. It's okay.
We must not include EEO etc. So drop those lines.
Now produce HTML.
We need headings: About the role (job summary), Responsibilities (registration, scheduling, additional duties), Requirements (qualifications), Benefits, Pay, Schedule.
We could combine qualifications and requirements; but we have qualifications section. Use
Requirements
maybe.
We need to avoid empty sections.
Let's craft:
About the role
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Responsibilities
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Requirements
- High school diploma or equivalent preferred.
- Post-secondary education helpful.
- One year of work experience, preferably in a medical office setting.
- Medical terminology helpful; customer service skills essential.
- Six months' customer service experience desired.
- May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit sanfordcareers.com/benefits.
Pay
Salary Range: $16.25 - $23.00
Schedule
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
We need to ensure we didn't repeat job title. Good.
Check for any boilerplate left: we removed EEO, accommodation, drug free workplace, etc. Also removed "Facility: Bismarck Clinic Location: Bismarck, ND Address: ..."? Wait we didn't include facility/location/address. That's substantive info; we should include it somewhere. The instructions: preserve ALL substantive information. So we need to include facility, location, address. Where to put? Could be in About the role or a separate section like "Location". But we only have allowed headings list; we could add a short paragraph under About the role or maybe under Responsibilities? Better to add a paragraph after About the role maybe under a heading "About the role" we can include facility details. Or we could create a new heading like "Location" but not in allowed list; but we could still use for any heading? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should embed facility/location/address within one of those sections, maybe About the role or Responsibilities. Probably About the role is appropriate.
Thus modify About the role paragraph to include facility, location, address, shift, schedule, weekly hours? But we already have separate Pay and Schedule sections. Could include facility/location/address in About the role.
Let's rewrite About the role:
Facility: Bismarck Clinic. Location: Bismarck, ND. Address: 222 N 7th St, Bismarck, ND 58501, USA. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
But we also have separate Schedule and Pay sections; we should not duplicate shift etc there. We'll keep Schedule and Shift separate as per instructions. However we already included shift in Schedule section. So we should not duplicate shift in About the role. We'll keep facility/location/address only.
Thus About the role: facility, location, address, job summary.
Now Schedule section: shift, job schedule, weekly hours.
Pay section: salary range.
Check for duplication: we didn't duplicate.
Now ensure we didn't include any boilerplate like "Apply today to learn more about the opportunities available to grow your career at Sanford." That's part of job summary; it's okay.
Now check for any remaining boilerplate: "REGISTRATION", "SCHEDULING", "Additional Duties May Include" are headings in original but we turned them into list items; we removed those headings as they are not needed as separate sections; we just kept the bullet points. That's fine.
Now ensure we didn't include "Job Summary" heading; we used About the role.
Now ensure we didn't include "Department Details" heading; we incorporated that into About the role? Actually department details: "Join our fast paced clinic where you will serve as the point of contact for patients checking in for their Imaging appointments. You will be scheduling patients daily for their Imaging exams and giving patients prep instructions for their exams." That's substantive; we missed it. Need to include that somewhere. Could add to About the role after facility/location/address. Let's incorporate.
Thus About the role paragraph: facility, location, address, department details, job summary.
Let's craft:
Facility: Bismarck Clinic. Location
for prose. We must preserve all substantive info, not invent or summarize away detail. So we need to include each bullet point as list items. Let's extract details: Facility: Bismarck Clinic Location: Bismarck, ND Address: 222 N 7th St, Bismarck, ND 58501, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $16.25 - $23.00 Department Details: Join our fast paced clinic where you will serve as the point of contact for patients checking in for their Imaging appointments. You will be scheduling patients daily for their Imaging exams and giving patients prep instructions for their exams. Job Summary: Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford. REGISTRATION list: - Greet patients & verifies demographics - Creating, scanning & routing documents or electronic forms - Inform patients what the document is & capture signatures on necessary paperwork - Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures - Collects co-payments, pre-payments, and payments on account balances - May work through the registration work queue to address and resolve registration errors or denied insurance claims SCHEDULING list: - Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule - Obtain and coordinate referrals & conduct pre-authorization - Arrange interpreter services - Check patients in/out - Operate multi-line phone - May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers Additional Duties May Include list: - Preparation & coordination of charts - Organize supporting provider documents - Initiation & collaboration of patient financial assistance - Track patient visits & health information management on patient accounts - Compile, distribute, administer, and score assessments - Coordination of Telemed appointments - Reminder calls for appointments - Hospital admission - Office duties, such as make copies or send faxes Qualifications: - High school diploma or equivalent preferred. - Post-secondary education helpful. - One year of work experience, preferably in a medical office setting. - Medical terminology helpful; customer service skills essential. - Six months' customer service experience desired. - May require BLS for certain locations and/or settings. Benefits: - Sanford offers an attractive benefits package for qualifying full-time and part-time employees. - Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. - For more information about Total Rewards, visit https://sanfordcareers.com/benefits . We should not include the URL? It's substantive info; we can keep as part of benefits paragraph or list. Probably include as a link? But we only output HTML fragment; we can include maybe. The instruction didn't forbid links. It's okay. We must not include EEO etc. So drop those lines. Now produce HTML. We need headings: About the role (job summary), Responsibilities (registration, scheduling, additional duties), Requirements (qualifications), Benefits, Pay, Schedule. We could combine qualifications and requirements; but we have qualifications section. Use
Requirements
maybe. We need to avoid empty sections. Let's craft:About the role
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
Responsibilities
- Greet patients & verifies demographics
- Creating, scanning & routing documents or electronic forms
- Inform patients what the document is & capture signatures on necessary paperwork
- Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
- Collects co-payments, pre-payments, and payments on account balances
- May work through the registration work queue to address and resolve registration errors or denied insurance claims
- Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule
- Obtain and coordinate referrals & conduct pre-authorization
- Arrange interpreter services
- Check patients in/out
- Operate multi-line phone
- May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
- Preparation & coordination of charts
- Organize supporting provider documents
- Initiation & collaboration of patient financial assistance
- Track patient visits & health information management on patient accounts
- Compile, distribute, administer, and score assessments
- Coordination of Telemed appointments
- Reminder calls for appointments
- Hospital admission
- Office duties, such as make copies or send faxes
Requirements
- High school diploma or equivalent preferred.
- Post-secondary education helpful.
- One year of work experience, preferably in a medical office setting.
- Medical terminology helpful; customer service skills essential.
- Six months' customer service experience desired.
- May require BLS for certain locations and/or settings.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit sanfordcareers.com/benefits.
Pay
Salary Range: $16.25 - $23.00
Schedule
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
for any heading? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should embed facility/location/address within one of those sections, maybe About the role or Responsibilities. Probably About the role is appropriate.
Thus modify About the role paragraph to include facility, location, address, shift, schedule, weekly hours? But we already have separate Pay and Schedule sections. Could include facility/location/address in About the role.
Let's rewrite About the role:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should embed facility/location/address within one of those sections, maybe About the role or Responsibilities. Probably About the role is appropriate. Thus modify About the role paragraph to include facility, location, address, shift, schedule, weekly hours? But we already have separate Pay and Schedule sections. Could include facility/location/address in About the role. Let's rewrite About the role:
Facility: Bismarck Clinic. Location: Bismarck, ND. Address: 222 N 7th St, Bismarck, ND 58501, USA. Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.
But we also have separate Schedule and Pay sections; we should not duplicate shift etc there. We'll keep Schedule and Shift separate as per instructions. However we already included shift in Schedule section. So we should not duplicate shift in About the role. We'll keep facility/location/address only. Thus About the role: facility, location, address, job summary. Now Schedule section: shift, job schedule, weekly hours. Pay section: salary range. Check for duplication: we didn't duplicate. Now ensure we didn't include any boilerplate like "Apply today to learn more about the opportunities available to grow your career at Sanford." That's part of job summary; it's okay. Now check for any remaining boilerplate: "REGISTRATION", "SCHEDULING", "Additional Duties May Include" are headings in original but we turned them into list items; we removed those headings as they are not needed as separate sections; we just kept the bullet points. That's fine. Now ensure we didn't include "Job Summary" heading; we used About the role. Now ensure we didn't include "Department Details" heading; we incorporated that into About the role? Actually department details: "Join our fast paced clinic where you will serve as the point of contact for patients checking in for their Imaging appointments. You will be scheduling patients daily for their Imaging exams and giving patients prep instructions for their exams." That's substantive; we missed it. Need to include that somewhere. Could add to About the role after facility/location/address. Let's incorporate. Thus About the role paragraph: facility, location, address, department details, job summary. Let's craft:Facility: Bismarck Clinic. Location