Patient Access Representative | Radiology Scheduling | 40 hrs/wk

About the role

The organization is a large rural health system in the United States focused on transforming the health care experience and improving access to quality health care services in America's heartland. The PATIENT ACCESS REPRESENTATIVE is responsible for delivering exceptional customer service as the initial point of contact for patients. This role focuses on creating a welcoming and safe environment through phone and in-clinic interactions while managing patient registration and scheduling for various radiology departments. The position supports efficient patient flow and coordination within the health system.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Explain documents and obtain necessary signatures
• Establish financial responsibility and assist with payment arrangements
• Collect co-payments, pre-payments, and account balances
• Address registration errors or denied insurance claims as needed
• Coordinate and schedule appointments with nursing and provider teams
• Obtain and manage referrals and pre-authorizations
• Arrange interpreter services
• Check patients in and out
• Operate a multi-line phone system
• Manage recall and waitlists, resolve work queue issues, and act as switchboard operator
• Prepare and coordinate patient charts and provider documents
• Assist with patient financial assistance processes
• Track patient visits and manage health information on patient accounts
• Compile, distribute, and score assessments
• Coordinate telemedicine appointments
• Make appointment reminder calls
• Assist with hospital admission processes
• Perform general office duties, such as copying and faxing

Requirements

• High school diploma or equivalent preferred; post-secondary education helpful
• Minimum of one year work experience, preferably in a medical office setting
• Knowledge of medical terminology preferred
• Customer service skills essential; six months' customer service experience desired
• BLS certification may be required for some locations or settings

Pay

Salary range: $16.25 to $23.00 per hour