Patient Access Representative - PRN

Location

Facility: Rapid City Lab
Location: Rapid City, SD
Address: 36 E Stumer Rd #114, Rapid City, SD 57701, USA

Job Details

Shift: Varies
Job Schedule: PRN
Weekly Hours: Varies

Pay

Salary Range: $15.00 - $23.00

About the Role

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on the setting, the PAR may perform one or both functions and will also handle additional duties as assigned.

Responsibilities

• Greets patients/residents and verifies demographics to accurately register and/or schedule.
• Creates electronic files; provides, scans, and routes necessary forms and documents.
• Educates patients/residents and captures signatures on required paperwork.
• Establishes and assigns financial responsibility and assists with arrangements per policies.
• Collects co‑payments, pre‑payments, and payments on account balances.
• Works through the registration work queue to resolve issues, including denied insurance claims and database maintenance.
• Schedules patient/resident appointments and procedures, obtains and coordinates referrals, conducts pre‑authorization, arranges interpreter services, checks patients in/out, and offers enrollment to additional resources.
• Collaborates with nursing team and providers to coordinate appointments to meet patient needs.
• May coordinate provider schedules, resolve work queue issues, and manage recall and waitlists.
• Operates multi‑line telephones and may serve as a switchboard operator, calling codes and paging providers.
• Prepares and coordinates charts; organizes supporting provider documents; discusses pre‑payment responsibilities; initiates and collaborates on patient financial assistance; tracks visits; manages health information on accounts; generates weekly and monthly reports; compiles, distributes, administers, and scores assessments; coordinates Telemed appointments; maintains provider schedules; performs charge entry, billing, and verification; makes reminder calls; assists with hospital admissions; makes copies, sends faxes, and orders supplies.
• Mentors new Patient Access Representatives and other staff, displaying professionalism and promoting mutual respect.
• Maintains confidentiality of sensitive information and provides excellent customer service with empathy.

Qualifications

• High school diploma or equivalent preferred; post‑secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology knowledge and strong customer service skills.
• Six months of customer service experience desired.
• May require BLS certification for certain locations/settings.

Additional Information

• Sanford Health is an EEO/AA employer (M/F/Disability/Vet).
• Drug‑free workplace; an accepted offer requires a drug screen and pre‑employment background screening.
• Accommodations for applicants with disabilities are available via 1‑877‑673‑0854 or talent@sanfordhealth.org.