Patient Access Representative - PRN

About the role

Performs patient registration and admitting functions across assigned hospital access areas, which may include the Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, identifying discrepancies or issues and escalating non‑standard or complex scenarios according to established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high‑volume periods. Collaborates with the healthcare team and engages with patients and families to support access‑related needs and a positive patient experience while maintaining compliance with organizational policies, privacy standards, and regulatory requirements.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non‑standard issues.
• Provide patient‑facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Requirements

• High School Graduate or High School GED, upon hire.
• 1 year relevant experience in a healthcare, patient access setting preferred.
• Knowledge of patient registration procedures and documentation.
• Understanding of health‑insurance payers and real‑time insurance eligibility verifications.

Where you’ll work

St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley since 1936 (Bryan/College Station, Navasota, Caldwell, Madisonville, TX). St. Joseph has a Level III Trauma Center, the first Joint Commission‑certified Primary Stroke Center, and the first accredited Chest Pain Center in the Brazos Valley. It is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system, St. Joseph Health includes a comprehensive network of over 100 employed providers—including primary‑care physicians, specialists, and advanced‑practice clinicians—and more than 30 ambulatory clinics featuring Primary Care, Express Clinics, and Imaging and Diagnostic Services.

Pay

$17.24 – $24.35 per hour