Patient Access Representative - PRN

About the Role

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. This Patient Access Representative (PAR) position is located at Marsh Med Ctr Eau Claire, 2310 Craig Rd, Eau Claire, WI 54701. This is a PRN position with varying shift and weekly hours.

Job Summary

Two major functions of the Patient Access Representative (PAR) are patient registration and scheduling. Depending on setting, the PAR may only perform registration or scheduling duties, while in other settings, the PAR may perform both registration and scheduling duties. In all settings, the PAR performs additional duties, as assigned. Duties vary by location/setting.

Responsibilities

• In a registration role, greet patients/residents, verify patient/resident demographics to accurately register and/or schedule patients/residents, and take care of related paperwork.
• Create electronic files; provide, scan, and route necessary forms and documents.
• Educate patients/residents and capture their signatures on necessary paperwork.
• Establish and assign financial responsibility and/or assist with arrangements while adhering to appropriate policies and procedures.
• Collect co-payments, pre-payments, and/or payments on account balances.
• May work through the registration work queue to address and resolve issues specific to registration, including work queue errors, denied insurance claims, and maintenance of the registration database.
• In a scheduling role, schedule patient/resident appointments and procedures, obtain and coordinate referrals, conduct pre-authorization, arrange interpreter services, check patients/residents in/out, and offer enrollment to additional resources.
• Collaborate with nursing team and providers to coordinate appointments to meet patients'/residents' needs.
• May coordinate provider schedule, resolve work queue issues, and manage recall and waitlists.
• Operate multi-line telephones and, depending on location, may serve as a switchboard operator calling codes and paging providers.
• Based on setting, additional duties may include preparation and coordination of charts; organizing supporting provider documents; discussing pre-payment responsibilities; initiation and collaboration of patient/resident financial assistance; prior authorization; tracking patient/resident visits; health information management on patient/resident accounts; work on weekly and monthly reports; compiling, distributing, administering, and scoring of assessments; coordination of Telemed appointments; provider and schedule maintenance; charge entry/billing and charge verification; reminder calls for appointments; hospital admission; make copies, send faxes, and order supplies.
• Serve as a mentor for new Patient Access Representatives and other staff.
• Display professionalism and promote an atmosphere of mutual respect and cooperation.
• Must be able to work as part of a team and also work independently.
• Frequently take direction from nursing team.
• Must always maintain confidentiality of sensitive information.
• Requires excellent customer service and the ability to empathize with patients and their situations.
• Working knowledge of medical terminology and use of professional written communication when making notes.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Pay

Salary Range: $16.25 - $23.00

Schedule

Shift: Varies. Job Schedule: PRN. Weekly Hours: Varies.