Patient Access Representative - PRN

Mercy Hospital Perry

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy service standards. The Patient Access Representative will facilitate all components of the patients entrance in to any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated in to the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Responsibilities

• Facilitate all components of patient entrance including scheduling, registration, benefit verification, pre-certification, and financial clearance with pre-visit collection
• Ensure accurate patient data is obtained and populated in the patient record
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, federal, state, and accreditation agencies
• Represent Mercy with the highest standard of customer service and compassion consistent with mission, values, and service standards

Qualifications

Experience: 1-3 years clerical experience preferred. Experience with medical terminology and insurance plans preferred.

Education: High School diploma required, some college helpful.

Skills & Abilities:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
• Strong organizational skills; attention to detail
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computer systems; ability to use a 10-key calculator and computer keyboard

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Schedule

PRN position with days, evenings, nights, and rotating holidays & weekends.