Patient Access Representative - PRN

About the role

More Than Just Care, It’s Community Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Responsibilities

• Greet and direct patients, families to testing and surgical areas in the facility in a courteous and welcoming manner and be highly mobile to assist patients, family and visitors to include transport or arranging transportation as needed.
• Registration responsibilities include obtaining/verifying all required patient information to enter into the registration system in an expedient manner.
• Work positively with all levels of staff in completion of job responsibilities.
• Ask for and provide all information necessary to promote patient understanding of procedures, expectations, and the hospital environment; exchange all information in a friendly, kind manner.
• Must possess exceptional people skills.
• Exercise a high degree of control over confidential medical information.
• Keep offices and work area orderly and properly stocked.
• Access department communications daily utilizing telephone voice mail and/or e-mail.
• Make immediate requested changes to current information collection procedures utilizing daily communications (often requested before official documentation of changes).
• Act as a preceptor for new hires to provide all levels of education required for that position.
• Perform other duties as assigned by the PAS leadership team.

Requirements

• Associate's degree or 2 years formal education or equivalent experience.
• Two (2) years' work experience in customer service, healthcare or business-related field.
• Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella.
• MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.

Benefits

• Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.