Patient Access Representative - PRN

About the Role

The Patient Access Representative 1 (PAR1) manages patient registration and ensures a seamless experience by verifying patient information, insurance coverage, and collecting payments. They accurately input data into the EMR, obtain necessary signatures, and ensure compliance with federal and state regulations such as HIPAA and EMTALA. The role involves effective communication with patients, families, healthcare providers, and insurance companies, as well as monitoring patient flow and resolving registration issues.

Responsibilities

• Greet patients professionally, gather and verify demographic and insurance data, ensure proper documentation, and assign unique medical record numbers.
• Verify insurance eligibility, obtain authorizations, understand payer rules, and explain forms and financial responsibilities.
• Collect payments at or before service, explain out-of-pocket costs, and balance cash drawers.
• Perform assigned tasks as needed to support department operations.

Qualifications

• High School diploma or equivalent.
• At least 1 year of customer service experience or related certification (e.g., Certified Coder, Medical Assistant).