Patient Access Representative, Pediatric Pulmonology Clinic

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures patient understanding of their liability, and addresses questions and concerns.
• Documentation: Accurately obtains and edits patient information in the clinic’s computer system, registers patients in Epic, and manages patient flow.
• Financial Management: Collects payments, arranges payment plans, and assists patients with accessing government and community resources.
• Referrals: Facilitates referrals to other providers/services/facilities and ensures compliance with payor requirements.
• Information Access: Assists patients with accessing MyChart and updates patient records as needed.
• Clerical Duties: Efficiently completes various clerical tasks such as answering phone calls, retrieving medical records, and typing memos.
• File Management: Accurately files and retrieves patient charts/files.
• Claim Processing: Researches and resolves claim edits and denials, and verifies and collects patient payments.
• Account Management: Verifies account balances, reconciles daily cash funds, and maintains accurate records of charges and diagnoses.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, proficient computer literacy, and proficiency in Epic.