Patient Access Representative - Oncology
Job Summary
Pre-registers/registers patients
Verifies coverage and obtains necessary authorizations
Manages daily appointment schedules
Responds to customer inquiries
Assists with departmental coverage as needed
May transport patients
Details of the Position
- Assists in coordinating activities between scheduling, insurance verification and pre-certification
- Acts as a clinical liaison with physician practices
- Details of the Position
What You Bring
- Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred)
- Knowledge of insurance process and regulations (Preferred)
- Must be able to manage conflict effectively and professionally (Required)
- Excellent time management skills, with an emphasis on meeting time sensitive deadlines (Required)
- Good customer service skills and good interpersonal skills (Required)
Department / Location Specific Notes
Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.
Working Conditions
- Consistently operates computer and other office equipment
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Sedentary work
- Predominantly operates in an office environment
- Able to communicate and exchange accurate information
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Department / Location Specific Notes
Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.
EEO Statement
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.