Patient Representative - Oncology

Responsibilities

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collections co-payments and office charges as needed and explains office payment billing policies to patients

Qualifications

• Education: High school diploma or equivalent
• Experience: 2 years
• Epic experience preferred
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software
• Basic working knowledge of medical terminology