Patient Service Representative General Surgery

About the role

The Patient Service Representative plays a crucial role in ensuring a positive patient experience. They work closely with physicians and clinical staff to handle administrative tasks, including appointment check-ins, co-pay collection, message-taking, scheduling, and insurance verification.

Responsibilities

• Check in patients for appointments
• Collect patient co-pays
• Answer telephones and take accurate messages
• Schedule appointments
• Verify and update insurance eligibility
• Use EPIC to update required information
• Communicate with patients and families
• Provide superior customer service
• Utilize independent decision-making skills

Requirements

• High School Diploma or equivalent
• Previous customer service experience
• Healthcare experience preferred
• EHR experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

Qualifications

• Passionate about providing exceptional service
• Comfortable working in a fast-paced environment
• Excellent communication skills
• Detail-oriented and quick learner

Skills

• Strong interpersonal skills
• Effective problem-solving abilities
• Attention to detail
• Ability to manage multiple tasks simultaneously

Benefits

At Saint Alphonsus Health System, you will enjoy competitive compensation with a comprehensive benefits package, including:

• Full benefits package
• Opportunities for growth within the organization
• Committed to diversity and inclusion
• Equal opportunity employer

Pay

The pay for this position is commensurate with experience.

Schedule

This Full-Time position operates Monday through Friday from 8:00 AM to 5:00 PM.