Patient Service Representative

General Summary of Duties

• Charge capture and over-the-counter payment posting
• Insurance verification and eligibility
• Insurance pre-authorization/pre-certifications
• Counseling patients and families on insurance and payment issues prior to surgery
• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the billing system in an accurate and timely manner
• Registers patients in the system
• Collects and revises all patient insurance information
• Collects co-pays, deductibles and other out of pocket amounts at the time of service
• Posts approved adjustments to patient accounts
• Balances receipts, reconciles daily work batches and prepares audit trail

Requirements

• High school diploma or GED required
• College degree a plus
• Two years minimum front office experience in a medical environment