Patient Service Representative

Monday - Friday 8:00 AM - 4:30 PM | Pay Range: $17.00 - $21.00 per hour

About the role

The Patient Service Representative (PSR) serves as a representative of the company in patient, guest, and referring provider interactions. They will create an environment that provides spectacular service by facilitating a seamless patient registration process.

Responsibilities

• Provides a friendly and warm greeting to all, including patients, providers, and guests.
• Answers inbound calls to the Center.
• Checks scheduled patients in/out and ensures proper documentation is received from the patient.
• Obtains patient consent to receive electronic notifications (SMS and/or email).
• Listens to patient, provider and any customer complaints; communicates to Patient Services Supervisor and/or Area Manager as needed.
• Ensures accurate data entry for patient registration.
• Assists with medical records as needed.
• Manages eRIS Center workflow: including daily schedule, report delivery queues and collection of TOS.
• Stays up-to-date on known carrier related issues and is able to identify carrier specific concerns (e.g., out of network, specific plan limitations).
• Monitors schedule and ensures all data, attachments, history, etc. have been completed before exam is finished.
• Reschedules and cancels appointments as needed/directed (receives incoming/outgoing calls to patients).
• Monitors waiting room to avoid extended wait time and assist patients as needed.
• Requests orders and processes new/same-day requests.
• Determines patient check-in status, verifies & scans insurance and ID cards when required, collects time of service payments if applicable, updates & scans paperwork to the medical record as needed, and updates the patient’s status in ERIS to indicate the patient is ready for their exam to begin.
• Supports the center operations staff to ensure a spectacular patient experience.
• Other duties as assigned.

Requirements

• Minimum of one year of experience providing exceptional customer service – healthcare environment preferred.
• Detail oriented, self-motivated, a problem solver and a team player.
• Ability to navigate multiple computer screens and browsers quickly and accurately.
• Ability to excel in a very fast-paced team environment.
• Strong communication skills & professional demeanor.
• High School diploma or equivalent (GED).

Work Environment

This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Benefits

• Medical, Dental, Vision, and Life Insurance
• Company Matched 401k Plan
• Employee Stock Ownership Plan
• Paid Time Off + Paid Holidays
• Employee Assistance Program