Patient Service Representative

Job Summary

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About the Role

RAYUS Radiology is seeking a Patient Service Representative to join our dynamic team. We are dedicated to improving radiology and enhancing patient care through innovative solutions.

Responsibilities

• Serve as the initial point of contact for patients and visitors, ensuring a positive patient experience.
• Timely registration of patient arrivals, collecting out-of-pocket payments, and validating demographic information.
• Inform patients about delays and wait times, and follow up to resolve inquiries or complaints.
• Answer and investigate patient inquiries or complaints, directing them to supervisors or managers as necessary.
• Obtain and validate photo identifications and insurance cards, scanning documents into charts and categorizing them.
• Provide consent, financial, and HIPAA compliance-related documents, explaining them thoroughly to patients if needed.
• Utilize and apply EHR software, hardware, and programs for accurate prescription verification and preparation instructions.
• Coordinate with interdepartmental professionals to ensure patient satisfaction regarding appointment scheduling and admissions.
• Manage outgoing and incoming faxes through electronic and manual methods, maintaining appropriate levels of administrative office supplies.
• Contact referring physician offices to verify information and requests, ensuring timely communication and patient care.
• Organize and prioritize tasks to meet deadlines, ensuring efficient patient flow.
• Maintain reception and patient waiting areas, ensuring cleanliness, sanitation, and adequate supplies.
• Monitor modality schedules, greet and escort patients to changing rooms, and assist technologists with prep and turnaround.
• Clean and stock patient prep rooms and restrooms, checking linen and laundry at the end of shifts.
• Communicate effectively with patients and team members, adhering to company policies and procedures.

Requirements

• High School diploma or equivalent
• One year of applicable customer service experience
• Experience working in a healthcare setting
• Working knowledge of Microsoft Office
• Proficient with computer systems and typing
• Two years' customer service experience preferred
• Experience using EMR/HER computer systems
• Experience in Radiology/Diagnostic Imaging healthcare setting
• Basic medical terminology knowledge
• Insurance knowledge
• Bilingual skills preferred

Benefits

RAYUS offers competitive benefits including medical, dental, and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO, and holiday pay. Visit our career page for more details: www.rayusradiology.com/careers.

Pay

The pay for this role is commensurate with experience.

Schedule

This is a Full-Time position working 10:00am-6:30pm.