Patient Service Representative
About the role
Baystate Dental is looking for a Patient Service Representative in Springfield, Massachusetts, to join our clinical team by providing a high level of patient care and satisfaction in a team-based environment. We take pride in providing comprehensive, personalized care in a warm and welcoming setting, prioritizing patient comfort and advanced treatments for optimal oral health.
This position is perfect for someone with a passion for outstanding customer service, a willingness to learn, and a desire to get started in the dental field. The role involves supporting staff members and patients by handling inquiries, scheduling, and assisting with treatment plans through acceptable financial arrangements.
Responsibilities
- Provide exceptional customer service by acknowledging, smiling, and greeting patients upon arrival and dismissal
- Respond to patient questions and concerns according to office policies
- Answer telephones and handle patient inquiries
- Schedule and confirm appointments
- Maintain and manage the appointment book
- Follow up on no-shows and cancellations
- Register patients on the sign-in sheet
- Post charges and payments to patient accounts
- Check voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Requirements
- 1 year of experience working in a dental, medical, or other healthcare office (preferred)
- Knowledge of insurance plans (HMO/PPO) is a plus
- Experience answering telephones
- Exceptional customer service skills
Pay
Minimum $23 to maximum $25 per hour
Schedule
Part-time: Monday–Wednesday, 8:00 AM–5:00 PM
Benefits
- Health, dental, and vision insurance (individual and family coverage)
- Life insurance and disability benefits
- 401(k) plan
- Team-oriented work environment with access to modern dental technology