Customer Service Representative - Healthcare (On-Site)

About the role

Join a world-class team in Laredo, TX, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Responsibilities

• Provide inbound customer support to answer basic insurance coverage questions
• Help customers resolve technical issues
• Track, document, and retrieve information in databases
• Deliver expert customer experiences…with a smile.

Qualifications

• Minimum 6 Months of Customer Service experience
• Empathy
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Bilingual not required, but encouraged to apply

Benefits

This is a seasonal role through end of January 2027. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include a comprehensive employee assistance program (EAP), paid time off, and holidays. Paid training and lucrative employee referral program. DailyPay enrollment option to access pay "early," when you want it. Health and wellness programs with trained partners to help promote a healthy you. Mentorship programs that support your rewarding career journey. A modern, state-of-the-art office setting with advanced technologies and a great team. Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support. Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more. A range of other perks and benefits.

Pay and Schedule

The base salary range for this position is $15 hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance.

Schedule

This is a seasonal role through end of January 2027.

Equal Employment Opportunity

We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.