Customer Service Representative (Healthcare)
About the Company
Sagility is a leading provider of healthcare business process management (BPM) services, leveraging industry-leading technology and extensive healthcare domain expertise to deliver innovative solutions. With a global presence and a workforce of over 25,000 employees across five countries, Sagility is committed to enhancing the member and patient experience. The company offers a comprehensive suite of services including clinical support, case management, member engagement, provider solutions, payment integrity, claims cost containment, and advanced analytics. Sagility’s mission is to help clients draw closer to their members through tailored service offerings, ensuring efficient and effective healthcare delivery.
About the Role
We are seeking dedicated and compassionate Work from Home Customer Service Representatives to join our virtual call center team. In this role, you will serve as a vital link between healthcare organizations and their members, providing exceptional customer service and support. Your primary responsibilities will include handling incoming calls, researching customer inquiries, and delivering accurate resolutions with empathy and professionalism. This position offers an excellent opportunity for individuals looking to grow their career in healthcare customer service within a dynamic, supportive environment. As a remote team member, you will participate in virtual training and onboarding sessions, maintaining active camera participation to ensure effective communication and engagement. The role is ideal for individuals who are reliable, proactive, and passionate about making a positive impact in healthcare services.
Qualifications
- High School Diploma or equivalent
- Minimum of 1 year of experience in a call center environment
- At least 1 year of healthcare-related experience (preferred)
- Typing speed of at least 25 WPM
- Reliable high-speed internet connection (minimum 10 Mbps upload, 25 Mbps download)
- Secure and private work area at home
- Availability to work flexible hours, including weekends
- Strong communication and interpersonal skills
- Proficiency in navigating computer applications and software
- Commitment to delivering excellent customer service and exceeding expectations
- Positive attitude and a proactive approach to problem-solving
Responsibilities
- Handle incoming customer calls promptly and professionally, ensuring a positive experience
- Research and analyze customer inquiries to provide accurate and effective resolutions
- Document all call details and actions taken accurately within the system
- Communicate empathetically and diplomatically, maintaining professionalism at all times
- Meet daily team goals related to call quality, customer satisfaction, and resolution times
- Participate actively in virtual onboarding, training, and ongoing team meetings via camera sessions
- Adhere to company policies and procedures, including confidentiality and data security standards
- Collaborate with team members and supervisors to continuously improve service delivery
Benefits
- Competitive hourly pay ranging from $14.00 to $15.00
- Performance-based incentives to reward excellence
- Paid training in a state-of-the-art virtual environment
- Comprehensive health coverage, including medical, dental, and vision (available after 90 days)
- Employee wellness and engagement programs to promote work-life balance
- Opportunities for career advancement, with 90% of leaders starting as Customer Service Representatives
- Daily Pay option for flexible access to earned wages
- Life insurance and disability coverage options
- Flexible Spending Account (FSA) for healthcare and dependent care expenses
- Employee Assistance Program for personal and professional support
- 401(k) retirement plan with employer contributions
- Paid Time Off (PTO) to support work-life balance
- Tuition reimbursement to support ongoing education and skills development