Customer Service Representative (Healthcare Insurance)

Join a leading healthcare insurance organization as a Customer Service Representative supporting members and healthcare providers with claims, benefits, and eligibility inquiries. This is a high-volume call center role ideal for individuals who are customer-focused, reliable, and motivated to grow their careers in the healthcare industry.

Responsibilities

• Handle 50-60 inbound calls per day from members and healthcare providers.
• Assist callers with questions regarding health insurance claims, benefits, eligibility, and coverage.
• Research and resolve customer inquiries while providing exceptional service.
• Accurately document customer interactions and maintain detailed records.
• Utilize multiple systems and applications to access account information and process requests.
• Apply problem-solving skills to identify solutions and escalate issues when necessary.
• Maintain compliance with company policies and procedures while handling sensitive information.

Requirements

• Previous call center or customer service experience required.
• Healthcare, insurance, or benefits administration experience preferred.
• Strong communication, active listening, and problem-solving skills.
• Reliable attendance and strong work ethic.
• Self-motivated with a desire for career growth and advancement.
• Basic computer proficiency, including Microsoft Teams, Word, and Excel.
• Ability to navigate multiple systems while assisting customers.

Schedule & Training

• Fully onsite position during the initial 90-day period.
• Shifts available between 7:00 AM and 7:00 PM (8-hour shifts).
• Candidates must be flexible and available to work any shift within operating hours.
• Training takes place during the first four weeks at 30 hours per week.
• Shift preferences are collected during training; schedules are assigned based on business needs.
• Standard schedule includes two paid 15-minute breaks and one unpaid 30-minute lunch.

Work Environment

• Collaborative, fast-paced call center environment.
• Opportunity for a hybrid work arrangement after 90 days based on attendance and performance.
• Eligible employees may work remotely up to 3 days per week and in-office 2 days per week after meeting expectations.

Why Join Us?

• Opportunity to build a career within the healthcare insurance industry.
• Supportive team environment with growth and advancement opportunities.
• Stable organization experiencing growth and expanding its customer service team to improve member experience and reduce wait times.

This is a Contract to Hire position based out of Minneapolis, MN.

Pay

The pay range for this position is $21.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)