Patient Representative - Oncology

Responsibilities

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collections co-payments and office charges as needed and explains office payment billing policies to patients

Qualifications

• Education: High school diploma or equivalent
• Experience: Experience in a fast-paced medical office highly preferred. Epic experience preferred.
• Skills: Strong working knowledge of insurance requirements, Solid working knowledge of Microsoft Office software. Basic working knowledge of medical terminology.
• Other: Ability to travel independently to satellite offices with or without advanced notice.