Patient Access Representative, Surgical Oncology Clinic

Responsibilities

• Patient Service: Courteously advises patients of collection and billing procedures, ensures understanding of their liability, and addresses questions and concerns.
• Documentation: Accurately obtains and edits patient information in the clinic's computer system.
• Registration: Registers patients in Epic, manages patient flow, and arranges payment plans.
• Communication: Facilitates patient access to information, including MyChart, and assists with referrals.
• Financial Management: Updates patient records, enters charges, processes patient payments, and reconciles account balances.
• Payor Compliance: Researches and resolves claim edits and denials, and maintains up-to-date records.
• Clerical Tasks: Completes various clerical duties efficiently and accurately.
• Backup Support: Acts as a backup for others in the clinic and supports clinic initiatives.

Qualifications

• Experience: 6 months in a customer service/front desk role or a graduate of a front office/medical office program.
• Education: High School Diploma or Equivalent.
• Skills: Professional demeanor, excellent customer service skills, multitasking ability, critical thinking, computer literacy, and proficiency in Epic.