Patient Access Representative II - Emergency Admissions

About the role

Responsible for creating the first impression of the organization's services to patients and families and other external customers.

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974‑bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29‑county region that is home to more than 1.4 million people.

Responsibilities

• Scheduling, registration, and insurance verification for outpatient and inpatient services
• Collecting proper demographic information
• Securing authorizations for procedures
• Acting as the primary liaison for patients receiving professional and hospital services at ECU Health

Requirements

• High School diploma or equivalent (GED) or higher
• Associate Degree preferred
• Bachelor's Degree preferred
• 1 to 2 years of registration and/or billing experience in a healthcare setting
• 3 to 5 years of customer service experience

Skills

• Excellent written and oral communication
• Detail orientation
• Organization
• Multitasking
• Insurance verification experience
• Experience with EPIC and medical office workflows
• Proficiency with Microsoft Office/PC‑based applications (Outlook, Word, Excel)

Pay

$17 – $23.78 per hour

Schedule

Part‑time, 20 hours per week, 6:30 am – 3:00 pm, with every other weekend and holiday rotation

Benefits

Position includes benefits