Patient Access Representative - Emergency

Full time, 12-hour night shift (6:00 PM – 6:30 AM). Schedule alternates: Week 1 – Thursday, Friday, Saturday; Week 2 – Sunday, Monday, Tuesday. Work six 12-hour shifts in a row, then receive eight consecutive days off.

About the Role

In the Grand Rapids Emergency Department, you will greet patients and family members and obtain and verify demographic, clinical, financial, and insurance information during patient registration. Enter patient and guarantor data into the patient accounting system, collect patient signatures on required forms, and scan registration documents. Obtain and process signed physician orders, conduct online insurance eligibility and benefit verification, notify patients or guarantors of liabilities, collect payments, and refer appropriate cases to financial counseling for follow-up. You may also provide escort and directional support to patients, family members, and visitors. The role focuses on enhancing the patient experience through face-to-face interactions.

Responsibilities

• Greet patients and family members in an Emergency Room setting.
• Obtain and verify demographic, clinical, financial, and insurance information.
• Enter patient and guarantor data into the patient accounting system.
• Collect patient signatures on required forms and scan registration documents.
• Obtain and process signed physician orders.
• Conduct online insurance eligibility and benefit verification.
• Notify patients or guarantors of financial liabilities and collect payments.
• Refer appropriate cases to financial counseling for follow-up and consultation.
• Provide escort and directional support to patients, family members, and visitors.

Requirements

• High school diploma (required).
• Associate’s Degree or equivalent combination of education and experience (preferred).
• Data entry skills (50-60 keystrokes per minute).
• One year of applicable experience in a healthcare provider or payer environment (preferred).
• Proficiency with various software programs and ability to use multiple systems to obtain or validate information during the interview process.
• Basic computer skills.
• Working knowledge of medical terminology (preferred).

Skills

• Excellent verbal and written communication.
• Strong organizational and interpersonal skills.
• Ability to interpret customer needs and take action to satisfy them.
• Accuracy, attentiveness to detail, and time management.

About the Organization

Trinity Health is a non-profit health care system serving Grand Rapids, Muskegon, the Lakeshore, and surrounding communities. We provide compassionate care, award-winning expertise, and the latest technology in an inclusive, Catholic, faith-based setting that honors the sacredness and dignity of every person. As part of Trinity Health, the nation's second-largest Catholic Health System, we prioritize the well-being of our colleagues—mind, body, and spirit—and believe patient-focused care is the fastest path to healing.

Commitment to Diversity

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.