Patient Access Representative II - Emergency Admissions - PRN

About the role

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Responsibilities

• Scheduling outpatient and inpatient services
• Patient registration
• Insurance verification
• Collecting demographic information
• Securing authorizations for procedures
• Serving as primary liaison for patients receiving professional and hospital services

Requirements

• High school diploma or GED (or higher) required
• Associate degree preferred
• Bachelor's degree preferred
• 1–2 years of registration and/or billing experience in a healthcare setting required
• 3–5 years of customer service experience required

Qualifications

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.

Skills

• Insurance verification experience (preferred)
• Experience with EPIC and medical office workflows (preferred