Patient Access Representative | Emergency Department | PRN

About the role

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world‑class health care in America’s heartland. This position is in the Central Patient Building, Sioux Falls, SD (1305 W 18th St, Sioux Falls, SD 57117). You will join the overnight Emergency Department/MB3 team as a Patient Access Representative, providing extraordinary customer service as the first point of contact for patients.

Responsibilities

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co‑payments, pre‑payments, and payments on account balances
• Work through the registration work queue to address and resolve registration errors or denied insurance claims
• Work with nursing team and providers to coordinate and schedule appointments to meet patient needs, coordinate provider schedule
• Obtain and coordinate referrals and conduct pre‑authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi‑line phone
• Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate telemedicine appointments
• Make reminder calls for appointments
• Handle hospital admission tasks
• Perform office duties such as making copies or sending faxes

Requirements

• High school diploma or equivalent preferred; post‑secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• Customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings

Pay

Salary range: $16.25 - $23.00 per hour

Schedule

Shift: Night. Overnight shifts are 3:30 pm‑1 am, 6 pm‑6:30 am, 6:30 pm‑5 am, or 7:30 pm‑6 am. Job Schedule: PRN. Weekly Hours: Varies.