Patient Access Representative - Emergency Department - PRN

About the role

The Patient Access Representative is often the first point of contact for patients and must represent Mercy with the highest standard of customer service and compassion, performing duties consistent with Mercy’s mission, values, and Service Standards. This role facilitates all components of a patient’s entrance into any Mercy facility, ensures the most accurate patient data is obtained and entered into the patient record, and requires exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.

Responsibilities

• Schedule patient appointments
• Register patients
• Verify benefits
• Perform pre‑certification
• Handle financial clearance, including pre‑visit collection
• Ensure accurate patient data is obtained and populated into the patient record

Qualifications

• 1‑3 years of clerical experience (customer service experience preferred)
• Experience with medical terminology and insurance plans preferred
• High school diploma required; some college helpful

Skills

• Effective oral and written communication
• Excellent telephone etiquette
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non‑clinical staff, and insurance companies
• Strong organizational skills and attention to detail
• Ability to work under stress, meet deadlines, and perform daily assignments with a high level of accuracy
• Knowledgeable and experienced with various computer systems
• Ability to use a 10‑key calculator and computer keyboard

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis
• Prolonged standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.