Patient Access Representative I, Per Diem, Evenings, Atlantic Health Hackettstown & Newton Medical Centers

About the role

The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system.

Responsibilities

• Securing accurate information
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification
• Greeting customers with a smile and addressing customers by name in a courteous, respectful, and professional manner
• Attempting to resolve customer questions and concerns
• Adapting to changes in the work environment
• Meting shift expectations
• Handling challenging customers
• Obtaining and verifying patient information for registration
• Maintaining contact with third-party payers to determine reasons for outstanding claims and communicating to facilitate speedy payment of claims
• Requests payment of financial dues from patient or guarantors
• Obtains federally required and hospital related consents in a timely manner
• Reconciling daily bank bags and posting dues collected and/or data entry or charge codes within the financial system
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA)
• Performs other related duties as assigned

Requirements

• HS Diploma or equivalent
• Ability to lift more than 25 lbs if needed (preferred)
• Preferred: Electronic Medical Record (EMR) experience, preferably EPIC
• Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area

Qualifications

• Customer service experience

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Knowledge of HIPAA regulations
• Basic computer skills, including familiarity with EMR systems

Benefits

Summary Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Pay

Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Schedule

Details on the schedule will be provided at the time of offer.