Patient Access Representative I, Full Time, Varies, Atlantic Health Chilton Medical Center

About the role

The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system.

Responsibilities

• Securing accurate information
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification
• Greeting customers with a smile and addressing customers by name in a courteous, respectful, and professional manner
• Attempting to resolve customer questions and concerns
• Maintaining contact with third-party payers to determine reasons for outstanding claims and communicating to facilitate speedy payment of claims
• Obtaining and verifying patient information for registration
• Obtaining federally required and hospital related consents in a timely manner
• Reconciling daily bank bags and posting dues collected and/or data entry or charge codes within the financial system
• Ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• HS Diploma or equivalent
• Ability to lift more than 25 lbs if needed
• Preferred: Customer service experience
• PREFERRED: Electronic Medical Record (EMR) experience, preferably EPIC
• Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area

Qualifications

• Ability to lift more than 25 lbs if needed
• Preferred: Customer service experience
• PREFERRED: Electronic Medical Record (EMR) experience, preferably EPIC
• Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Knowledge of HIPAA regulations

Benefits

At Atlantic Health, we offer a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive).

Pay

Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Schedule

Details on the schedule will be provided at the time of offer.