Patient Access Representative, Full Time
About the role
The Patient Access Representative facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance.
Responsibilities
- Schedule and register patients
- Verify patient insurance and benefits
- Pre-certify services
- Ensure accurate patient data entry
- Work with insurance carriers and federal/state agencies
Requirements
- 1-3 years clerical experience and customer service experience preferred
- Experience with medical terminology and insurance plans preferred
- High School diploma required; some college helpful
- Exceptional attention to detail
- Strong organizational skills and attention to detail
- Ability to work under stress, meet deadlines, and perform tasks accurately
- Knowledgeable and experienced with various computer systems
- Ability to use a 10-key calculator and computer keyboard
- Prolonged standing and walking during each shift
- Ability to push, pull, and lift up to 50 lbs on a regular basis
- Ability to grip, reach, bend, kneel, twist, and squat to perform duties
Qualifications
A High School diploma is required, along with some college education. Experience with medical terminology and insurance plans is preferred, as is 1-3 years of clerical and customer service experience.
Skills
- Effective communication (oral and written)
- Excellent telephone etiquette
- Positive working relationships with patients, physicians, and hospital staff
- Knowledge of various computer systems
- Ability to use a 10-key calculator and computer keyboard
Benefits
Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.
Pay
Details about pay are not specified in this job posting.
Schedule
Details about the schedule are not specified in this job posting.