Patient Access Representative I- Per Diem- Nights-Hackettstown Medical Center

About the role

The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system.

Responsibilities

• Securing accurate information
• Interpreting and communicating patient responsibility
• Obtaining accurate patient identification
• Greeting customers with a smile and addressing customers by name
• Attempting to resolve customer questions and concerns
• Maintaining contact with third-party payers to determine reasons for outstanding claims
• Communicating to facilitate speedy payment of claims
• Requests payment of financial dues from patient or guarantors
• Obtains federally required and hospital related consents in a timely manner
• Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system
• Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA)

Requirements

• HS Diploma or equivalent
• Ability to lift more than 25lbs if needed
• Preferred: Customer service experience
• PREFERRED: Electronic Medical Record (EMR) experience, preferably EPIC
• Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area

Qualifications

• Required: HS Diploma or equivalent
• Preferred: Customer service experience
• PREFERRED: Electronic Medical Record (EMR) experience, preferably EPIC
• Relevant Experience: Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance or relevant area

Skills

• Excellent communication skills
• Strong organizational and multitasking abilities
• Ability to work independently and as part of a team
• Knowledge of HIPAA regulations

Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

Pay

Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

Schedule

Part Time, Nights 11pm – 7am Every Other Weekend