Patient Access Representative - Per Diem

Job Responsibilities

• Admitting/Checking patients on both Emergency and Comprehensive Psychiatric ED boards (CPEP)
• Ensuring proper documentation with charts/patient (bracelet and labels)
• Staying updated on workflows for designated tasks
• Following patient identification protocols
• Adequately documenting in charts
• Closing out cash drawers
• Maintaining appropriate cash in petty cash drawer
• Scheduling walk-in imaging, TDAP, Bilirubin (newborn test) appointments
• Flooding to with other Patient Access locations (cross training)
• Maintaining Healthstreams courses
• Maintaining all insurance sign-ons are updated
• Staying up to date on emails and Teams posts, policy and procedures
• Standing out
• Point of service Cash collections (estimates, co-pays, past due balances)
• Direct Admits/Transfers
• Documenting accounts (what did rep do with account, using smart phrases, follow-ups if needed)
• Maintain assigned WQs
• Knowledge on EPIC (maintaining updated knowledge)
• Escalating accounts that are not financially secure to appropriate leadership (ex: inactive coverage, self-pay, authorizations not completed)
• Assessing equipment is working properly (ex: Scanner, CC machine, Palm Scanner, and camera) and doing monthly audits on credit card machines.
• Maintain 90% on monthly Audit score
• Attend mandatory Spring and Autumn Training

Additional Responsibilities

• Demonstrates knowledge and competency in the operation and maintenance of equipment within the work area, i.e. printers, copiers, faxes, etc.
• Adheres to established network policy and procedures related to job functions.
• Performs data entry with a working knowledge of the unit specific computer systems, EPIC, Peoplesoft, Midas, etc.
• Demonstrates accuracy when performing the primary job function.
• Abides by established Personnel Policies and Procedures.
• Has knowledge of HIPAA rules and regulations and abides by the same.
• Participates and or assists with the orientation of new or existing staff.
• Participates in Staff and Employee meetings/Huddles
• Participates in voluntary and required in-service and education programs.
• Participates in Performance Improvement by identifying areas needing improvement.
• Obtain HFMA certification within a year of hire date.
• Displays Commitment To The Hospital Mission
• Observes customer service standards.
• Demonstrates excellent communication skills.
• Understands/applies a team concept.
• Adheres to hospital confidentiality statement.
• Demonstrates a knowledge and understanding of National Patient Safety Goals.

Education and Training

• Bachelors or AAS degree is a plus.
• High school graduate a must with at least 2 to 3 years progressive experience in the field.
• Advanced degree is a plus/requirement depending on specific service needs and or requirements.
• Ideal candidate will have some supervisory experience.
• Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills or Other Requirements

• Proficient in the Patient Access Template within EPIC
• Complete CPI (Crisis Prevention Intervention) Training
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Broad based knowledge or related regulatory compliance requirements.
• Competent in basic computer skills
• Participatory management, team building, motivational, and administrative skills welcomed but not required.
• Critical thinking

Pay Range

Pay Range: $18.46 - 24.86 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.