Patient Access Representative - Per Diem

Job Summary

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day — all while maintaining empathy, professionalism and providing a positive patient experience.

Job Duties

• Responsible for front line support to the department.
• Captures and processes patient information during registration.
• Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Verifies patient demographic information and ensures accuracy.
• Reads and interprets insurance responses.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Schedules any necessary follow-up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Maintains productivity and quality performance expectations.
• Maintains high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Benefits

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more

Position Details

• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Purpose & Values

• We strive to treat everyone as we would hope to be treated ourselves.
• We treasure colleagues who humbly strive for excellence.
• We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• We provide a safe environment for our patients and members and the Geisinger family.

Education & Experience

• High School Diploma or Equivalent (GED)
• Minimum of 1 year-related work experience (Preferred)